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Complaints and Suggestions
Your comments and suggestions provide us with a valuable opportunity to assess and evaluate our services.
In the event that you wish to make a suggestion or a complaint about part of the service at one of our hostels, about a member of staff, or about this organisation, in the first instance, please contact the Manager of your Hostel.
- If you do have a complaint, this should be made (if possible) at the time the problem occurs so that the matter can be addressed promptly.
- Complaints should be made in writing or verbally to the Hostel Manager.
- All complaints will be thoroughly investigated and you will be kept informed throughout the investigation process.
- All complaints made will be confidential and will be taken seriously.
- You will not suffer any discrimination for having made a complaint.
In the second instance, please contact
Chief Executive Officer,
Twilight Aged Care,
PO Box 193,
Chatswood,
NSW 2057
Ph: (02) 9414 4400
If we are not able to resolve the problem or if you are unhappy with the outcome, in the final instance, you may wish to contact:
The Commonwealth Government Complaints Line
Ph: 1800 550 552
Aged Care Complaints Resolution Scheme
c/o Commonwealth Department of Health and Ageing
GPO Box 9848
In Your Capital City
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