FEEDBACK
Complaints and Suggestions
Your comments and suggestions provide us with a valuable opportunity to assess and evaluate our services.
In the event that you wish to make a suggestion or a complaint about part of the service at one of our hostels, about a member of staff, or about this organisation, in the first instance, please contact the Manager of your Hostel.
- If you do have a complaint, this should be made (if possible) at the time the problem occurs so that the matter can be addressed promptly.
- Complaints should be made in writing or verbally to the Hostel Manager.
- All complaints will be thoroughly investigated and you will be kept informed throughout the investigation process.
- All complaints made will be confidential and will be taken seriously.
- You will not suffer any discrimination for having made a complaint.
Alternatively, you may wish to register your complaint or other feedback in our online consumer feedback system by clicking here.
In the second instance, please contact
Chief Executive Officer,
Twilight Aged Care,
PO Box 193,
Chatswood,
NSW 2057
Ph: (02) 9414 4400
If we are not able to resolve the problem or if you are unhappy with the outcome, in the final instance, you may wish to contact:
The Commonwealth Government Complaints Line
Ph: 1800 550 552
Aged Care Complaints Investigation Scheme
c/o Commonwealth Department of Health and Ageing
GPO Box 9848
In Your Capital City
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